TCU Place

TCU PLACE - Client Evaluation Form

CLIENT EVALUATION - Please let us know how we did!
To fax or send your evaluation form, please download the form here
When completed, please send via fax to the attention of M. Smishek at 306.975-7804
or mail to 35 - 22nd Street East, Saskatoon, SK S7K 0C8

Name of Group

Name of Event

Event Date(s)

Location (Room)

Number of Guests

TCU Place Sales Executive

TCU PLACE Event Coordinator

Please answer the following questions:

SECTION 1 - PRE-EVENT: SALES TEAM
	WOW	exceeded expectations	met expectations	did not meet expectations	disappointed
Knowledge & professionalism of Sales Staff
Consideration of your event's needs
Contracting Procedures
Effectiveness of Communication
Sales Staff Responsiveness
Comments:


SECTION 2 - PRE-EVENT: EVENTS TEAM
	WOW	exceeded expectations	met expectations	did not meet expectations	disappointed
Knowledge & professionalism of Events Team
Consideration of your event's needs
Effectiveness of communication
Coordinators' responsiveness
Comments

SECTION 3 - AT EVENT
	WOW	exceeded expectations	met expectations	did not meet expectations	disappointed
How welcome did you feel
Team's ability to problem solve
Team Attitude
Staff support during event (if applicable)
Comments

SECTION 4 - FACILITY
	WOW	exceeded expectations	met expectations	did not meet expectations	disappointed
Room Comfort & Atmosphere
Overall condition of facility
Temperature Control
Accuracy of Room Sets
Maintenance of Washrooms
Effectiveness of signage
Deliveries/Loading Facilities
Comments

SECTION 5 - FACILITY SERVICES
	WOW	exceeded expectations	met expectations	did not meet expectations	disappointed
Response Time
Sound/Light
Audio Visual
Electrical & High Speed
Handy Special Events
Security (if applicable)
Comments

SECTION 6 - FOOD & BEVERAGE
	WOW	exceeded expectations	met expectations	did not meet expectations	disappointed
Understanding of needs
Food quality & presentation
Service Quality
Prompt Service
Coffee Service
Comments

SECTION 7 - POST EVENT
	WOW	exceeded expectations	met expectations	did not meet expectations	disappointed
Invoice Clarity
Invoice Accuracy
Invoice Timeliness
Comments

SECTION 8 - TOTAL EXPERIENCE
	WOW	exceeded expectations	met expectations	did not meet expectations	disappointed
Overall value of price paid
Overall service
Overall facility
Comments

We welcome your comments. Where did we excel, and where could we improve?

Which team members were especially helpful? Please let us know so we can recognize them.

Would you recommend TCU Place if someone asked for a referral?	yes	no

Evaluated by (name & title)
Telephone Number
Date
Date of your next event

Please click on the submit button to send your information. To fax or send your evaluation form, please download the form here When completed, please send via fax to the attention of M. Smishek at 306.975-7804 or mail to 35 - 22nd Street East, Saskatoon, SK S7K 0C8

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EVENT INFORMATION