Booking Policies

Holds

1. First Holds
A 'First Hold' is considered a tentative booking. Facility users may hold up to two dates for any one event. A tentative booking will be put on first hold at the patron’s request without a deposit. When you have made your decision to confirm or release your date please contact our Sales Department.

2. Second Holds
If there is a first hold and you are interested in that date you can place a second hold. If the first hold cancels we will contact you and offer you the space, which must be confirmed or released.

3. Challenge To The Hold(s)
If you require a date and there is a first hold on that date, we will challenge that first hold upon confirmation that your deposit will be sent immediately if the first hold releases the date. The first hold has 24 hours to release the date or confirm the booking and sign a standard use agreement. Note: If you do not reply to our requests by phone or in writing within the 24 hours, your booking is considered automatically cancelled.

4. Similar Events
TCU Place reserves the right to refuse to book dates from a similar event either five weeks prior to or four weeks after a competing events date.

CONFIRMED BOOKING

1. Confirmation
Confirmed Bookings will be considered firm upon receiving an accepted and signed standard use agreement and the requested deposit. Once confirmed the space and time is yours, all information will be forwarded to the Events Department. Our Events Department will contact you, or if you wish you may contact them about planning the details of your event.

DEPOSIT

1. All license agreements require a deposit. The deposit will vary with each negotiated contract, but the following are our minimum standard requirements: a. $1000 or 10% of the estimated cost of the event whichever is larger. Your deposit is nonrefundable but is transferable. b. Multiple day events require a deposit of $1000 per day or 10% of the estimated price of the event which ever is larger. Your deposit is non-refundable but is transferable. In addition multiple day events will have a negotiated payment schedule in the standard use agreement, whereby up to a minimum of 50% of the estimated price will be required prior to the actual date of the event.

2. First time users - TCU Place reserves the right to request the entire estimated cost of the event 72 hours prior to the event.

3. Theatre Events -TCU Place reserves the right to request the entire estimated cost of the event when box office receipts are less than the estimated cost 72 hours prior to the event.

4. Wedding bookings must pay the entire estimated price of the event no later than 72 hours prior to the actual date it will take place.

CANCELLATION & REFUND

1. Users can cancel an event that is on hold or confirmed. Upon cancellation you will forfeit any and all deposits paid and may be subject to further costs.

2. TCU Place reserves the right to cancel any event, confirmed or otherwise at our discretion, any and all deposits will be returned.

3. Any changes to room requirements must be made 12 months prior to event date. Changes made within 12 months will still incur room rental charges as specified in the standard use agreement.

PAYMENT

1. We require the deposit no later than 30 days after the contract is signed.

2. We require the invoiced amount no later than 30 days from each invoice date when a payment schedule is in the standard use agreement. This applies to multiple events.

3. Once the event has concluded we require full payment of all invoiced costs that remain outstanding no later than 30 days after the actual event date.